No refund for software

A day cooling-off period applies for all online or distance selling purchases, during which a purchase can be canceled and a refund requested, for any reason or without any justification unless the performance of digital content has begun, downloaded the app for example. Your customers must be able to easily take advantage of such a provision. This means that, if you sell digital content to an EU customer including, at this time, the United Kingdom you have to take into account that they have 14 days following purchase to request a refund, no questions asked, as per consumer law unless of course, they have started using the content.

However, note that express consent must be requested from the user acknowledging that by downloading the content beginning of contractual performance they lose their right of withdrawal. Note that this day refund period for digital products does not currently apply to other countries outside the EU and that app purchases are still usually considered final and non-refundable unless there is a valid reason, such as technical problems, for requesting a refund. Unsurprisingly, sales of products that are perishable in nature, such as food and drinks, are often found to be final unless they fail to meet applicable customer guarantees.

This is for health and safety reasons and to avoid merchants having to process returns and hand out refunds but being unable to resell the products afterward, which would be disastrous for those businesses. British online grocer Ocado includes the following in its returns and refunds policy :. Here a few examples of no-refund policies that were pulled from different websites. You will note that the terms vary greatly from one type of business to the next and that there is no one-size-fits-all when it comes to policy drafting.

This app can be downloaded through the app store and customers can choose to be billed on a monthly or yearly basis. The policy specifies that no refunds or credits will be issued for unused subscription periods and that a customer must cancel before the start of the next billing cycle in order to avoid being charged.

In order to attract and make new customers more likely to sign up, SWEAT does offer a free trial period, which is fairly common practice in the fitness apps industry.

Netflix, which uses a similar monthly subscription model, includes the following cancellation clause in its terms of use :.

This specifies that, to the extent permitted by law, payments made to Netflix are non-refundable and that no credits will be given. A member that opts to cancel their subscription will have access to the service until the end of the current billing period. Netflix makes this clear to its customers by referencing that clause when answering questions relating to membership cancellation on their online help center.

The returns and exchanges policy that appears on its website makes a distinction between in-store and online purchases and states that no refunds will be given for in-store purchases unless required by law.

It is highly recommended that every customer read the product description and try the free or trial version before purchasing. Hasleo doesn't refund software if product fails to meet customer's needs due to lack of understanding of the products' functions and capabilities on the part of the customer, but Hasleo would exchange the product you purchased for other product. A refund request due to changing the mind after placing an order or by simplying a "It does not work", "I am not satisfied with it", "I no longer need it", "I don't need it" or "I do not want it" reason, or never provided any detailed description of the problem or refuse to cooperate with our support team.

A refund request will be rejected due to no technical issue that proves the software purchased didn't work. Hasleo Product price differences between different regions or price differences between Hasleo and other companies. A customer claims the license key does not work but Hasleo test the license key to be valid. A refund request claiming the failure to receive license key within two hours after order placed.

Ordinarily, once an order has been placed, the license key will be displayed on order complete page ASAP and our ecommerce platform will automatically send an order confirmation email within 1 hour. Sometimes the arrival of this order confirmation email can be delayed due to delays caused by internet or system glitches, email spam settings, etc. In this case, customer should contact support easyuefi. If the actual cost of the Improvements does not exceed the Improvement Allowance , the unused portion of the Improvement Allowance shall not be paid or refunded to Tenant or be available to Tenant as a credit against any obligations of Tenant under the Lease.

Suspension under clause 3. In the event that this Agreement is terminated in accordance with the provisions of this section 4 , there shall be no refund or credit to the Member of any joining fees. Payments referred to herein shall not be refundable under any circumstances , including but not limited to the termination of this Agreement for whatever reason. Credits are applicable only toward future fees for use of the Service and are not convertible into cash or any type of refund. Licensee warrants that he inspected The Software according to clause 7 c and that it is adequate to his needs.

Accordingly , as The Software is intangible goods , Licensee shall not be, ever, entitled to any refund , rebate , compensation or restitution for any reason whatsoever , even if The Software contains material flaws.